Airport Services Agent
Location: Abu Dhabi, UAE
Work Performed:
• Delivering the highest level of Customer Service at all customer touch points.
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Checking entry requirements (visas, residence permits) are met.
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround.
• Handling of company mail.
• Performing pre- and post-flight administration duties.
• Handling baggage claims.
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance.
Minimum Requirements:
• Higher Secondary Education.
• A minimum of 2 years experience in an Airline or GHA as passenger handling or ground operations staff and good knowledge of Airport working environment.
• Proficient in MS Office.
• Fluency in English.
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